Privacy Policy

Privacy Policy

Last updated: September 21, 2025

At Lorena Organics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

Our store is powered by Shopify, which helps us provide and improve our services.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, shipping/billing address, phone number, email
• Payment Information: Credit/debit card details, payment confirmations
• Account Information: Username, password, preferences
• Order Information: Products viewed, cart items, purchases, returns
• Communication Data: Messages or inquiries sent to us
• Device Information: IP address, browser type, device details
• Usage Data: How you interact with our website

How We Collect Information

We collect information from:

• Directly from you (when you create an account, place an order, or contact us)
• Automatically (via cookies and tracking technologies)
• Service providers (e.g., payment processors, analytics tools)
• Third parties and partners

How We Use Your Information

We use your personal information to:

Provide & Improve Services

• Process orders and payments
• Deliver products
• Manage accounts
• Provide customer support
• Improve user experience

Marketing & Advertising

• Send promotional emails or offers
• Show relevant ads based on your activity

Security & Fraud Prevention

• Protect against fraud or unauthorized activity
• Secure your account and transactions

Communication

• Respond to inquiries
• Send order updates and service messages

Legal Compliance

• Comply with legal obligations
• Enforce policies and terms

Sharing Your Information

We may share your information with:

• Shopify and service providers (payments, shipping, analytics)
• Marketing partners (for advertising and promotions)
• Affiliates or business partners
• Legal authorities, when required

Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices, so please review their policies separately.

Children’s Privacy

Our services are not intended for children.
We do not knowingly collect personal data from minors.

Data Security & Retention

We implement security measures to protect your data, but no system is 100% secure.

We retain your information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request deletion
• Correct inaccurate information
• Request data transfer (portability)
• Opt out of marketing emails

You can unsubscribe from promotional emails anytime.

International Data Transfers

Your data may be stored or processed outside your country.
We ensure appropriate safeguards are in place where required.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions or want to exercise your rights, contact us:

📧 info@lorenaorganics.com