Privacy Policy for Lorena Organics
Effective Date: December 17, 2024
At Lorena Organics (“we,” “us,” “our”), we value your privacy and are committed to safeguarding the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products (collectively referred to as the “Services”). By using or accessing our website or Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Services
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Lorena Organics, located at [Insert Address].
- Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website and many other uses.
- Country refers to Pakistan.
- Device means any device that can access the Service such as a computer, mobile phone, or tablet.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to the Website or mobile application.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. This refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, or assist in analyzing how the Service is used.
- Usage Data refers to data collected automatically when using the Service.
- Website refers to Lorena Organics, accessible from [www.lorenaorganics.com].
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any changes to this Privacy Policy on our website, along with the updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
Information We Collect
We collect personal information about you in various ways, depending on how you interact with our Services. The types of personal information we collect may include:
1. Information You Provide to Us Directly:
- Contact Information: When you sign up for an account, make a purchase, or contact customer support, we may collect your name, email address, phone number, and mailing address.
- Order Details: We collect information related to your orders, including billing address, shipping address, payment details, and order history.
- Account Information: If you create an account, we may collect your username, password, security questions, and other account-related details.
- Customer Service Information: If you contact us for support, we collect the information you provide, including the details of your inquiry.
2. Information We Collect Automatically:
- Usage Data: We automatically collect information about your interactions with our website, including IP address, browser type, device information, and the pages you visit.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience, analyze website performance, and track your preferences.
3. Information We Collect from Third Parties:
- Service Providers: We may receive information from third-party service providers, such as payment processors and analytics companies, to help us provide and improve our Services.
- Social Media: If you interact with our social media profiles or use social media login options, we may receive information from the social media platform, subject to their privacy policy.
How We Use Your Personal Information
We use the personal information we collect for several purposes, including:
- Providing and Managing Services: To process your orders, provide customer support, manage your account, and fulfill our contractual obligations with you.
- Marketing and Promotions: We may send promotional emails, newsletters, and advertisements about our products and services. You can opt-out of marketing communications at any time.
- Improving Our Services: To analyze and improve our website, customer experience, and overall Services.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities, security breaches, and to protect our users’ rights.
- Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
How We Use Cookies
We use cookies and similar technologies on our website to enhance your experience and improve the Services. Cookies allow us to remember your preferences, track site usage, and analyze performance. You can control cookie settings through your browser, but disabling cookies may affect certain features and functionality on our website.
For more information about the cookies we use, please refer to our Cookie Policy.
How We Disclose Your Information
We may disclose your personal information to third parties under the following circumstances:
- Service Providers: We share information with third-party vendors who assist us in operating our website, processing payments, shipping products, and providing customer support.
- Marketing and Business Partners: We may share your information with trusted business partners for marketing purposes, subject to their own privacy policies.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, investigate fraud, or respond to legal requests such as subpoenas or court orders.
- Business Transactions: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or operator.
Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
User-Generated Content
If you submit product reviews, feedback, or any other content through our website, please note that this information may be public and visible to others. We are not responsible for how third parties may use or disclose this information once it is posted.
Retention of Your Personal Data
We will retain your personal data only for as long as necessary for the purposes outlined in this privacy policy. We may retain and use your personal data to comply with legal obligations or resolve disputes.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as possible. If you believe we have collected such information, please contact us.
Data Security and Retention
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access: Request a copy of the personal information we hold about you.
- Update or Correct: Request corrections to any inaccurate or incomplete personal information.
- Delete: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at:
- Lorena Organics Email: info@lorenaorganics.com