Refund Policy

At Lorena Organics, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our refund policy below.

Returns

We offer a 7-day return policy from the date you receive your order.

To be eligible for a return:

• The item must be unused, unopened, and in original packaging
• The item must be in the same condition as received
• Proof of purchase (receipt or order number) is required

To initiate a return, please contact us at:
📧 info@lorenaorganics.com
Include your order number and product details.

Note: Items sent without prior approval will not be accepted.

Return Process

If your return request is approved:

• We will provide instructions on how to return your item
• Customers are responsible for return shipping costs unless:
  • The item is defective
  • The wrong item was delivered

Damages & Issues

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 7 days so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Personal care and beauty products (for hygiene reasons)
• Sale or clearance items (unless defective)
• Gift cards

Exchanges

If you received a defective or incorrect product, we will gladly offer a replacement or exchange at no additional cost.

Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval status
• If approved, the refund will be processed to your original payment method

⏱ Refund Timeline:

• Processed within 7–10 business days
• It may take additional time for your bank or payment provider to reflect the amount

Important Notes

• Shipping charges are non-refundable
• Returns must be requested within the 7-day window

Contact Us

If you have any questions or need assistance, please contact us:
📧 info@lorenaorganics.com