At Lorena Organics, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our refund policy below.
We offer a 7-day return policy from the date you receive your order.
To be eligible for a return:
To initiate a return, please contact us at:
📧 info@lorenaorganics.com
Include your order number and product details.
Note: Items sent without prior approval will not be accepted.
If your return request is approved:
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 7 days so we can resolve the issue quickly.
The following items cannot be returned:
If you received a defective or incorrect product, we will gladly offer a replacement or exchange at no additional cost.
Once we receive and inspect your returned item:
⏱ Refund Timeline:
If you have any questions or need assistance, please contact us:
📧 info@lorenaorganics.com