Charcoal Face Wash

At Lorena Organics, we are committed to providing excellent service and ensuring your shopping experience is as convenient as possible. Below are the details of our shipping policy.

Free Shipping Within Pakistan

For a limited time, we are offering free shipping on all orders within Pakistan. No minimum purchase is required to take advantage of this offer. This promotion is valid until further notice, so be sure to place your order soon!

Shipping Time

• Orders placed within Pakistan will typically be processed and shipped within 1–3 business days.
• Delivery times vary depending on your location, but most orders are expected to arrive within 3–7 business days from the date of shipment.

Shipping Carrier

We partner with reliable national courier services to deliver your order promptly and safely. The specific carrier for your order will be chosen based on your location.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can easily track the status of your shipment.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. Lorena Organics is not responsible for delays or errors in delivery due to incorrect or incomplete address information.

International Shipping

Currently, we offer shipping services within Pakistan only. International shipping options will be available in the future, so stay tuned for updates.

Contact Us

If you have any questions about your order or need assistance with shipping, please feel free to contact our customer service team at info@lorenaorganics.com. We’re here to help!

Thank you for choosing Lorena Organics. We look forward to serving you!

Lorena Organics Refund Policy

At Lorena Organics, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, please review our refund policy below.

Returns

• We offer a 7-day return from the date you receive your order for products that are unused, unopened, and in their original packaging.
• To be eligible for a return, the item must be in the same condition that you received it, with all original tags, packaging, and any accompanying accessories.
• To initiate a return, please contact our customer service team at info@lorenaorganics.com with your order number and details of the product you’d like to return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If the return is approved, we will process a refund to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
• Shipping costs are non-refundable, and you will be responsible for the return shipping fees, unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged goods).

Exchanges

If you received a damaged or defective product, or if we made an error in processing your order, please contact us as soon as possible. We will be happy to offer a replacement or exchange at no additional cost to you.

Non-Returnable Items

For health and hygiene reasons, certain items may not be eligible for return, including:

• Opened or used products
• Gift cards
• Sale or clearance items (unless they are defective)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will arrange for a return and offer a full refund or replacement.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with your return, please reach out to our customer support team at info@lorenaorganics.com. We are here to help and ensure your satisfaction with your purchase.

Thank you for shopping with Lorena Organics!